How can I get the most suitable and best machine for me?
Please let us know what material you want to process and your detailed usage, and our professional service will provide instructions and recommendations based on technician and engineer experience.
Compared with other suppliers, what are your machine's advantages?
We use high-quality laser sources (such as Raycus) with a 2-year warranty and original BJ Jcz control cards for stable performance. We also adopt genuine EZCAD software for powerful functionality and high configuration for all components.
How is the payment handled?
We accept Telegraphic Transfer (T/T), Western Union (WU), and trade insurance orders.
Is it easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. We provide manuals and guide videos. If needed, our technicians can assist via online help software, phone, or email.
What is the guarantee in case the machine breaks down?
The whole machine has a 1-year warranty, and the laser source has 2 years. We provide free replacement for non-consumable parts if the issues are caused by quality faults.
If the machine has a problem at my location, what should I do?
If the machine has a problem under normal use within the warranty period, we will send free parts and provide sincere technical guidance to solve the issue.