❓ Frequently Asked Questions
How can I get the most suitable and best machine for me?
Please let us know what material you want to process and your detailed usage requirements. Our professional team will provide guidance and recommendations based on extensive technical and engineering experience.
What are the advantages of your machine compared to other suppliers?
This portable fiber laser marker uses high-quality laser sources (such as Raycus) with a 2-year warranty. We utilize original control cards with stable performance and genuine EZCAD software for powerful functionality and system compatibility.
How is the payment handled?
We accept Telegraphic Transfer (T/T), Western Union (WU), and trade insurance orders to ensure a secure transaction process.
Is this machine easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. We provide comprehensive manuals and guide videos. Additionally, our technicians can assist you via online remote help software or phone to ensure you can operate the machine effectively.
What is the guarantee in case the machine breaks down?
The whole machine has a 1-year warranty, while the laser source includes a 2-year warranty. Our technicians will diagnose issues based on your feedback, and non-consumable parts will be replaced for free if the problem is caused by a quality fault.
What should I do if the machine has a problem at my location?
If the machine encounters any problems under normal use within the warranty period, we can provide free replacement parts and technical guidance to help you solve the issue promptly.
STYRL Laser
