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Frequently Asked Questions
1. Are you a factory or a trading company?
We are a professional manufacturer, allowing you to access factory-direct pricing without extra agent fees.
2. What is the typical delivery time for an order?
The exact delivery time depends on your order quantity. Generally, the delivery date is 7-10 days after the confirmation of your order and payment.
3. What payment terms do you support?
We require a 30% deposit before production and the remaining 70% balance before shipping. We support T/T, L/C, VISA, and Mastercard.
4. How is the machine shipped to my location?
Based on your actual address, we can arrange shipment by sea, air, truck, or railway. We can also deliver the machine directly to your specified warehouse.
5. What should I do if I don't know how to operate the machine?
An operation video and manual are provided with the machine. Additionally, our engineers offer online training. Site visits for training or operator training at our facility are also available.
6. What is the warranty policy if problems occur?
We provide a two-year warranty for the machine. During this period, we provide replacement parts for non-artificial damage. We also offer lifetime technical support and service.