How can I get the most suitable and best machine for me?
Please reach out to our customer service team and provide details about the material you want to process and how you plan to use the machine. Based on your needs, our experienced team, along with technicians and engineers, will offer you the best recommendations.
Compared with other suppliers, what's your machine's advantage?
Our portable fiber laser marker is equipped with a Raycus laser source, a well-known brand with a 2-year warranty. We use genuine control cards ensuring stable performance, along with original software that offers powerful and user-friendly functionality. We prioritize high-quality components throughout the machine for excellent reliability!
How is the payment handled?
We accept payment via Telegraphic Transfer (T/T) to our official company bank account, or via Western Union (WU). Additionally, we accept trade insurance orders.
This is my first time using this kind of machine, is it easy to operate?
The software is user-friendly, and we provide detailed manuals and instructional videos to guide you through setup and operation. If you need further assistance, our technicians can offer support via remote access, phone, or email.
What's the guarantee in case the machine breaks down?
The machine comes with a 1-year warranty, and the Raycus laser source has a 2-year warranty. If there are issues, our technicians will troubleshoot based on your feedback. Non-consumable parts will be replaced free of charge if the issue is due to a manufacturing defect.
If the machine has a problem at my location, what should I do?
If the machine encounters issues under normal use within the warranty period, we will send necessary parts free of charge. Our technicians will also provide step-by-step guidance on how to resolve the issue.